Terms & Conditions
Welcome to the Clarks Clothing Online Store!
William Clark & Son Limited
All prices on the Clarks Clothing Online Store are given in New Zealand Dollars ($) and are shown inclusive of Goods and Services Tax (GST) at the current rate of 15% but exclusive of delivery costs.
We accept payment via credit card (MasterCard, VISA, American Express) via our secure payment gateway eWay or direct bank deposits (For New Zealand customers only).
Your account will be charged in New Zealand Dollars (NZD)
The name that will appear on your statement will be Clarks Clothing
Clarks Clothing Online shares it's stock with our physical store Clarks Clothing, therefore it may arise that at the time you are making your online purchase the same item is being sold in our store. If this does occur, sorry! We will refund you the full amount and advise alternatives where we can.
Returns & Exchanges
There will be no returns or exchange on SALE items.
We will accept returns that do not fit correctly or are faulty and swap them for the right size if available.
All confirmed faulty garments will be refunded upon request.
Store credits available.
If the item (or items) are being exchanged it must be in perfect condition and have all original tags, packaging & Boxes. If the item is a shoe box please place the box within another box to insure safety.
If you are returning an item
- Before returning any item, email us (firstname.lastname@example.org) or ring us on (06) 3686032 (During shop trading hours) to receive your Authorised Returns Number. No goods will be accepted back without a Authorised Returns Number.
- All returns must be received by us within 7 days of receiving your Authorised Returns Number.
- Returns shipping costs are the responsibility of purchaser. In the case of faulty goods, shipping costs will be refunded.
- Following receipt of your order it will be processed on our next working day.
- Please allow 3-5 working days for all NZ orders & 5-7 working days for all Australian Orders.
Our physical store trading hours are
- Monday to Friday, 9am - 5pm
- Saturday, 9:30 - 4pm
216 Oxford Street