Returns & Exchanges
There will be no returns or exchange on SALE items.
We will accept returns that do not fit correctly or are faulty and swap them for the right size if available.
All confirmed faulty garments will be refunded upon request.
Store credits available.
If the item (or items) are being exchanged it must be in perfect condition and have all original tags, packaging & Boxes. If the item is a shoe box please place the box within another box to insure safety.
If you are returning an item
- Before returning any item, email us (firstname.lastname@example.org) or ring us on (06) 3686032 (During shop trading hours) to receive your Authorised Returns Number. No goods will be accepted back without a Authorised Returns Number.
- All returns must be received by us within 7 days of receiving your Authorised Returns Number.
- Returns shipping costs are the responsibility of purchaser. In the case of faulty goods, shipping costs will be refunded.
Clarks Clothing Online shares it's stock with our physical store Clarks Clothing, therefore it may arise that at the time you are making your online purchase the same item is being sold in our store. If this does occur, sorry! We will refund you the full amount and advise alternatives where we can.